All utilities regulated by the Kentucky Public Service Commission are being ordered to temporarily suspend disconnections for non-payment to provide some relief to customers affected by the coronavirus.
Utilities are also being told to suspend late payment fees for at least 30 days. The order states that disconnections pose a risk of COVID-19 transmission to utility employees and are a waste of utility resources at a time when there is a "pressing need to ensure continuity, and thus adequacy, of service."
Bowling Green Municipal Utilities isn’t under the jurisdiction of the PSC, but is voluntarily halting disconnections through the end of the month, although late fees will still accrue. Christie Twyman, Customer Relations and Communications Manager at BGMU, says its decision is mostly aimed at relieving financial stress.