211

UnitedWay.org

The COVID-19 pandemic has increased stress in many parts of life for families in Kentucky and around the nation.

During pandemic, the 211 hotline in the Daviess County region has received thousands of calls from people looking for assistance on a wide range of concerns.

The 211 contact line connects area residents to community resources on issues including housing, utility bills, food, health care, and mental health services. 

In the past year, the 211 line has received more than 16,000 calls. More than 5,000 of those calls were received in the last 90 days. 

Owensboro Community Development Director Abby Shelton said the majority of calls were related to housing and shelter, with most of those related to rental assistance. She said the pandemic has created a national struggle that’s definitely hit hard in Kentucky.


lifelineh2h.org

Daviess County, Kentucky now has a 211 help line that can connect area residents to a wide range of services. 

The most important feature of the new 211 help line is that it has a person on duty 24/7. That person helps the caller determine the best agency or organization to meet their needs and assists them in getting connected.

The 211 service is provided by United Way of Ohio Valley.

Owensboro Community Development Director Abby Shelton said the resources in the 211 database cover a huge range of topics.

"It can give you information on crisis hotlines, housing assistance, utility assistance, foods and meals, health care, health screening, addiction and substance use, mental health behavior, dental or vision, parenting and child care, on and on and on…,” said Shelton.