Tennessee is making progress in fixing problems with the computer system that is designed to track abused and neglected children. The $ 27 million system, known as the Tennessee Family and Child Tracking System, or TFACTS—has been wracked with problems since it was introduced in 2010.
The Tennessean reports federal monitors filed papers this week detailing progress made by the Department of Children’s Services in getting those issues fixed.
The statewide computer system was supposed to be able to handle the majority of DCS cases, including suspicions of abuse and neglect, as well as adoption and foster care cases. But the system has been blamed for numerous problems, including a failure to produce reports regarding children who died while in agency custody and an inability to pay Tennessee foster parents.
DCS caseworkers say TFACTS is difficult to navigate and frequently kicks them out of the system halfway through writing reports.